An account number is a unique set of numbers a customer has with an organization that the customer can use to run any transaction related to the company. It requires a secret code that is encrypted and peculiar to an account linked to its platform. Dstv is an affiliate company owned by Multichoice Africa. To obtain a Dstv account number, you must first purchase a Dstv decoder, as you need the IUC number on the decoder to set up your account.
To find your Dstv account number, you should:
Make sure your decoder is switched on. Turn the decoder upside down and check for a while sticker on the base. When you see the white sticker, check the 11-digit code for all numbers. Record it somewhere safe; that is your dstv account number.
Can two decoders have the same IUC number?
IUC number is a specific set of numbers peculiar to a decoder. Each customer has a particular number of IUC in their household, depending on the number of decoders. A customer can have two to three unique sets of numbers in his home if he has two or three decoders.
The IUC number is a precaution by Multichoice to prevent viewing fraud from scammers. Once a customer subscribes, the channels peculiar to the subscription package would play on the TV or anything connected to the decoder. The client enjoys unlimited view till the viewing period expires. Dstv has millions of subscribers across Africa, as it brings channels, shows, and coverage from around the world.
If I have two decoders, can I subscribe to the two with the same account?
Since Dstv has changed the customer’s account digits to the Dstv smartcard or IUC number, customers can only recharge differently. The IUC number is the most critical digit when making a new subscription. If you are recharging via the website or the Dstv app, punch in your decoder number to restore directly.
The Dstv smartcard sends channel messages to your server to activate your subscription status. It also decrypts locked channels if you pay a subscription higher than your current subscription package.
How do I check my Dstv account balance?
To check your Dstv account balance online;
Log on to the website, https://www. dstv. com/en-ng/ and enter your username and account number Once you login to your dashboard, you will see the full details of your account and your subscription due date
If I lose my IUC number, can Dstv’s customer care get a new one for me?
Multichoice advises its customers to try as much as possible to keep their IUC number somewhere safe. They might save it on their phone or write it down in their diaries, as long as it Is safe. Customers who have lost their IUC number can go to any Multichoice office and apply for a decoder swap. A client can also link his decoder to a new smartcard if he has lost or forgotten the old one.
Multichoice has a trained team of technical engineers who do their best to give the subscribers a good viewing. Changing or swapping for a new IUC number might require a fee and a signed application.
How do I upgrade my Dstv current package with my account number?
There are different Dstv subscription packages for customers to choose from. These packages are DStv Access, Dstv Family, Dstv Compact, Dstv Compact Plus, and Dstv Premium. Clients can recharge according to their budget or viewing choice. To avoid paying a high service fee, try to upgrade only after your current viewing package has expired. You can upgrade your Dstv subscription online, through WhatsApp or mydstvapp.
To upgrade online, go to https://www.dstvafrica.com/ and sign up with the mobile number you used to register your Dstv. Enter your IUC number and fill out all the required information on the page. Log in to your dashboard and click on ‘Change Package.’ Select ‘Upgrade Package’ and ‘Next.’ The server would automatically upgrade your dstv package.
Upgrading through the app is a little different because you have to install the “MyDstv” app from the app store on your computer/phone. Register your phone number and your surname, then log in. Select the ‘View All Packages’ icon and click on your current package. Click on ‘Change Package Now’ from the menu bar while selecting the new package you want. Select ‘Next’ to facilitate the process, and your account will indicate if it has been upgraded or not.
To upgrade through WhatsApp, you would go through the online website and select your country. Click on the Whatsapp icon in the bottom left corner. Select ‘Open With Whatsapp’ and start a conversation from the “Hi Dstv” default message.
Conclusion
Dstv has made it easier for customers to get what they want without stress. As a customer, your IUC number can get things done for you when making any Dstv transaction with your phone/computer. Dstv has a variety of channels to give its customers a wonderful home experience, from entertainment to news and sports.
