Windows Hello is a popular tool that provides biometric access to Windows 10 users into their system. It has various features to capture your iris, facial recognition, and also fingerprints. This tool offers an alternative way to log in to your Windows 10, and it effectively works with all the applications. Nowadays, it becomes the most preferred way to use various apps and programs through a safe and secure login. It has a reliable and user-friendly interface to access multiple data. It provides improved system security.
Some of the users claimed that they are having some issues with the fingerprint section of the Windows Hello tool. There may be several reasons, and sometimes you need a restart of your system to get the problem to invade. But if the issue persists more extended than it, then you might get the solution from here.
Checking the error with Windows Hello fingerprint:
Most of the cases reported for fingerprint error in Windows Hello tool experienced after Windows updates installation, like the 1809 version that caused many issues of system crashes, data loss, failure to get the boot, and crashing applications, and many other problems. You might check the reason for the error, and you can follow checking as mentioned below:
How to Create Windows Hello PIN and Setup Prompt Notification
How to Disable Windows Hello PIN Sign-in Option
You have to check for a fingerprint sensor or reader on your device
And check the compatibility of your device with the Windows Hello service.
Then check your internet connection
Check the finger and position you used when registered for fingerprint with Windows Hello
Now, if you are having any issues with the Windows Hello tool, then you can proceed to have mentioned solutions.
How to fix Windows hello fingerprint not working issue on in windows 10
Install Updates Manually:
Check for Windows Updates manually if the fingerprint function is not working in the Windows Hello tool. You need to sign in first to install the manual updates. Follow these steps to install the updates manually:
First, go to the search menu by pressing ‘Windows key + S.’
Go to ‘Settings’ and find ‘Update & Security.’
In this section, look for ‘Windows Update.’
Install all pending updates, and restart your computer
This process will help you to solve the error with fingerprint
Run Hardware Troubleshooter:
You need to check the hardware if it is compatible with the Windows Hello tool. To check the compatibility, scan hardware issues in the system. Follow the steps to scan and detect any possible hardware and device issues in the system.
Press ‘Windows key + R’, it will show the ‘Run’ dialogue box
Type “mdsched.exe” and hit Enter
Choose appropriate option to troubleshoot hardware error
Restart and check for the issue with fingerprint error
If the problem is still there, then proceed to the next method.
Reset Fingerprint Recognition Options:
To troubleshoot errors with fingerprint recognition, resetting the settings might also work. Follow the procedure to reset the fingerprint recognition option.
First, go to the search menu by pressing ‘Windows key + S.’
Go to ‘Settings’ and find ‘Accounts.’
Click on ‘Sign-in options’ and find ‘Fingerprint’ options
Proceed to this option and remove the fingerprints.
Now, Click the “Get started” option on the Windows Hello tool and set a new Fingerprint to log in.
Restart your computer to get the issue solved.
If reset is not working to fix the issue, then you might check the next procedure.
Enable Biometrics:
Your biometrics settings might change during some processes on Windows. You can check and enable the biometrics by following simple steps:
Press ‘Windows key + S’ and search for ‘GPEDIT.’
Go to ‘Edit Group Policy’ and find ‘Computer configuration
Click “Computer Configuration” and proceed to “Administrative Templates.”
You have to Double-click “Windows Components” in “Administrative Templates”
Double-click “Biometrics” on the right panel
Check the settings, whether it shows “Not Configured.”
Right-click each ‘Biometric setting’ and select ‘Enabled.’
Click “Apply” and proceed to “OK” for saving the changes
Hit double-click on “Allow user to login using biometrics” and get it “Enabled.”
Click “Apply” and proceed to “OK” for saving the changes
This method will modify the login settings and make your issue solved. If the problem persists, then you might get into another way mentioned ahead.
Modify Group Policy Settings:
Modifying group policy settings for Windows Hello might solve the issues with this tool.
Press ‘Windows key + S’ and search for ‘GPEDIT.’
Go to ‘Edit Group Policy’ and find ‘Computer configuration
Click “Computer Configuration” and proceed to “Administrative Templates.”
Then Double-click “Windows Components” in “Administrative Templates”
And Double-click “Biometrics” on the right panel
Double-click “Features”
Right-click “Configure enhanced anti-spoofing.”
Now disable “Configure enhanced anti-spoofing” and restart your computer to see if the problem resolved.
If the issue is there still, then you might head to the next solution.
Update System Drivers:
Some drivers may corrupt at some point during the update or any other process. You may check for system drivers that if they are appropriately updated. Try to upgrade each system driver by following these steps:
Press ‘Windows key + S’ and search for ‘Device manager.’
Go to ‘Device Manager’ and find ‘Biometric devices’
And Right-click your device and select ‘Remove driver software.’
Then Restart the system after removing the driver software
After restart again go to ‘Device Manager’ and find ‘Biometric devices’
Right-click and select ‘Scan for hardware changes.’
The system will detect and install the drivers again
Click ‘OK’ once the process is complete
Restart to take the effects changes.
Perform a Windows Reset:
If the Windows Hello fingerprint is not working on Windows 10, the reset for Windows might be a final solution to tackle the issue. Windows reset repairs damages to all the system files so that Windows Hello can typically work again. It also resets your device settings to the default Windows settings. You can reset Windows by following these steps:
Ensure to have a backup of your data as this process will remove all your data from the system.
Go to search menu by pressing ‘Windows key + S.’
Then to ‘Settings’ and find ‘Update & Security.’
In this section, look for ‘Recovery.’
Now click ‘Reset’ and proceed ahead to start a reset
This process will lead you to solve every issue with system software, including the Windows Hello tool.
Windows Hello is a popular tool for changing login interfaces and provides better security options. Sometimes it might get into some trouble, and you will face the issues with recognition of your fingerprints or face. This problem is not a general issue with this tool, but as many users reporting this kind of error nowadays, it is the place where you get all the reliable solutions to solve the problem.
Install Updates Manually:
Check for Windows Updates manually if the fingerprint function is not working in the Windows Hello tool. You need to sign in first to install the manual updates. Follow these steps to install the updates manually:
Run Hardware Troubleshooter:
You need to check the hardware if it is compatible with the Windows Hello tool. To check the compatibility, scan hardware issues in the system. Follow the steps to scan and detect any possible hardware and device issues in the system.
Reset Fingerprint Recognition Options:
To troubleshoot errors with fingerprint recognition, resetting the settings might also work. Follow the procedure to reset the fingerprint recognition option.
Enable Biometrics:
Your biometrics settings might change during some processes on Windows. You can check and enable the biometrics by following simple steps:
Modify Group Policy Settings:
Modifying group policy settings for Windows Hello might solve the issues with this tool.
Update System Drivers:
Some drivers may corrupt at some point during the update or any other process. You may check for system drivers that if they are appropriately updated. Try to upgrade each system driver by following these steps:
Perform a Windows Reset:
If the Windows Hello fingerprint is not working on Windows 10, the reset for Windows might be a final solution to tackle the issue. Windows reset repairs damages to all the system files so that Windows Hello can typically work again. It also resets your device settings to the default Windows settings. You can reset Windows by following these steps:
Some of them might take a long to perform. So do not panic to implement any of the methods mentioned above. All the possible solutions for fixing the “Windows Hello fingerprint not working issue” are involving in the procedures mentioned above. Do not forget to take the backup of your data and try to be always connected with the internet while performing the methods as mentioned earlier. If you have any queries or feedback, please write down the comment in the below comment box. On that note, here are some iPhone Tips and Tricks, PC tips and tricks, and Android Tips and Tricks that you should check out as well.
